Privacy Policy

Topspin (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.topspinsports.ae] (“Website”), interact with us, or use our services.

1. Information We Collect

Personal Data

Identity Data: First name, last name, username or similar identifier, and date of birth.
Contact Data: Billing address, delivery address, email address, and phone numbers.
Financial Data: Payment card details.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our Website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Non-Personal Data

2. How We Collect Your Data

We use different methods to collect data from and about you including through:

Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

3. How We Use Your Data

We use your personal data for the following purposes

To register you as a new customer.
To process and deliver your order.
To manage your relationship with us.
To enable you to participate in a competition or complete a survey.
To administer and protect our business and this Website.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you.

4. Disclosure of Your Data

We may share your personal data with the following parties:

Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Professional Advisers: Lawyers, bankers, auditors, and insurers.
Regulatory Authorities: Tax authorities, regulators, and other authorities who require reporting of processing activities.
Third Parties: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Topspin